ATS CV Fixer

Refund policy

When you can get a refund, and how we put things right if something goes wrong.

Last updated: 3 November 2026

In short

  • You see your score, the list of changes and a preview before you pay.
  • Our products are digital and delivered straight away, so we don't give refunds after you have downloaded your file because you changed your mind.
  • If your file is broken, missing or not what we promised, we fix it free, or refund you.

Digital delivery

A fixed CV or cover letter is digital content made for you and delivered immediately. At checkout we ask you to agree that delivery starts straight away and that you lose your right to cancel once you download your file. This is allowed under consumer rules for digital content, including in the EU and the UK. If you have paid but have not yet downloaded anything, you can ask to cancel within 14 days and we will refund you in full.

When we refund or fix for free

  • The file doesn't work: it won't open, it's empty, or parts are missing. We send a working file. If we can't fix it within 7 days, we refund you in full.
  • Not as described: for example your CV was not in the template, format or language you paid for, or it contains information from someone else. We fix it free; if we can't, we refund you.
  • You paid but didn't get access: full refund, or we give you access straight away if you prefer.
  • You were charged twice for the same purchase: we refund the extra payment.

When we don't refund

  • You downloaded the file and then changed your mind.
  • You didn't get an interview or a job. We never promise either (see our Terms).
  • Another website or ATS tool gives the same CV a different score. Every tool measures differently.
  • Your 7-day editing period ended without you using it.
  • Your account was closed because you broke our Terms.

Not happy with the wording or style? You can edit your CV yourself, or ask for changes, as often as you like during your 7-day period, at no extra cost.

How to ask for a refund or a fix

  1. Email support@atscvfixer.com within 14 days of your purchase, from the email address on your account.
  2. Include your order number (from your receipt email) and tell us what is wrong. A screenshot helps. Please don't email your CV.
  3. We reply within 2 working days.

Approved refunds go back to the card or PayPal account you paid with. Your bank or PayPal usually shows them within 5 to 10 working days. Once a CV purchase is refunded, its unlock ends.

Before you dispute a payment

Please contact us first: we can usually solve problems quickly. If you open a dispute or chargeback with your bank, we may pause access to the disputed purchase until it is resolved.

Your legal rights

This policy does not take away any rights you have under the consumer law of your country.